Privacy policy

This website is operated by G Collins and Sons Limited.
Our privacy policy is in line with GDPR regulations and Data Protection Act 2018.
Our data controller is G Collins and Sons Limited, 76/78 High Street, Royal Tunbridge Wells, Kent, TN1 1YB, under company number 03651851.

By purchasing products from our stores, accessing our website and ordering products from our website, you agree to the terms and conditions within this Privacy Policy.
You are giving us consent to the collection, use and disclosure of your information by G Collins and Sons Ltd where necessary within the terms described in this policy.
This Privacy Policy explains in detail the way in which we collect, store and use the personal data provided to us when interacting with the company.

G Collins and Sons are committed to ensuring any personal data provided to us by yourself is protected with the highest privacy and is protected at all times.

This policy may be updated or changed from time to time, you are advised to regularly check this page to ensure you are content with any changes. You will be notified of any significant changes made.

With your consent the following personal data may be collected upon your interaction with us:

Your name
Postal address including postcode
Contact information including telephone number(s) and/or email address
Job title and company name
Information required by law upon entering any credit agreement, including address history and banking details
Should you interact with us via our social media channels, we will see your username

When making a purchase within store, the necessary information about you will be collected to ensure we can fulfil you order/service required.

If you wish to complete the purchase by using card payment, the required information by law will be collected in order to be able to process this.

Additional information may be required, e.g. to prevent any fraudulent transactions, to comply with anti-money laundering policies and for high value transactions.

If there are any services or orders placed that you require to be delivered, collected or processed at a later date, we will need to take some additional contact details from you, including delivery information, so that we can complete your requirements.

We may record details of your visit to our website which include, but are not limited to, traffic data, location data, weblogs and communication data. Information regarding your computer may also be collected. This can include where available, your IP address, browser type and operating system. This information is purely statistical data about your browsing actions and patterns and does not provide any identity of an individual in any way.

For the same above reason, we may gather information about your general internet usage by the use of a cookie file which is stored on your internet browser or the hard drive on your computer.

(Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website or related site to the next).

G Collins and Sons use cookies to allow us to optimise your online experience. By using our website you consent to our use of cookies.

Your personal data can be collected from you by the use of a number of methods, including:

Making a purchase/enquiry within our store
Requesting a business service from us
Enquiries/purchases made via our website
Enquiries/purchases made via email or phone
Interaction with us via our social media channels

G Collins and Sons collect and use information about you so that we are able to provide you with the highest retail experience that we always strive to achieve.

The law on data protection allows us to collect and use your personal data for a number of reasons. These include the following;

Legal or Regulatory Requirements- We will need to pass on and process your data to law enforcements should there be any involvement in fraud or criminal activity
Financial Purposes- Your data will be collected and used for the purpose of HMRC regulations.
Consent- Your consent will always be requested when we collect and process your data.
Contractual Obligations- So we can fulfil our obligations to you in order to deliver a product or service, your personal data will be collected and used.
Legitimate Interests- The interest of our business to ensure we give you our highest standard of service/product and the best and most secure experience when liaising with us.

When providing us with your personal data, you will be advised why we are collecting it and how it may be used in the future.

The ways in which your data is collected by us and how we use it include:
To create a customer account allowing the commencement of trading with you
To allow us to deliver a product or service to you
To respond to any enquiries from you
To send communications to you (any marketing communication will only be sent to you with your consent) Should there be a legitimate business reason for us to communicate with you and to allow us to fulfil our business obligations to you, we may send you communications required by law or those which are necessary to inform you of any changes to the services we provide to you.
To follow up on any communication from yourself within our social media channels
Should you fail to provide the personal data requested that is either required by law or upon entering a business transaction with ourselves, we may not be able to provide you with the service required.

We have the following GDPR compliant processes and procedures in place to ensure the data you provide to us is protected:

All G Collins and Sons employees have received the required training in GDPR to ensure your personal data in handled in the correct way.
Access to the personal data you provide to us is restricted to the relevant employees who are required to process your data.
If hard copies of the data are created, these are kept in a secure location
Your personal data will be periodically reviewed and securely deleted should it be required to do so
All personal information is transferred to secure servers on site and access is only granted to key personnel
All IT systems that hold personal data are encrypted

Your personal data will only be retained for as long as is necessary to allow us to fulfil the purpose for which the data was collected for in the first instance. This will include any purpose to meet any legal, accounting, reporting or lawful requirements.

The default standard retention period for HMRC records is 6 years plus current year.

In certain circumstances we may anonymise the personal data you supply for research or statistical purposes. This means it can no longer be associated with you.

There may be occasions when we need to share the personal data you supply with our trusted third parties. These can include the following:

Service engineers- Including IT engineers for our operating systems
HM Revenue and Customs and any other legal authorities based in the United Kingdom who require reporting of activities in certain circumstances
Selected third parties for business interest- For warranty and registration purposes on certain products and services supplied
Delivery couriers

Under the data protection laws in relation to your personal data, your rights include:

To request access to your personal data
To request the correction of your personal data that we hold
To request erasure of your personal data- This can only be actioned where there is no Business or legal reason for us to continue to process it
To request restriction of processing of your personal data
To object to processing of your personal data
To request the transfer of your personal data to a third party
The withdrawal of consent- Should you withdraw your consent we may not be able to provide you with certain services. You will be advised should this be the case at the time you request to withdraw your consent.

Please contact us via email at should you wish to exercise any of these rights. To protect your personal data, we will ask you to verify your identity before proceeding with any such request. This is so we can ensure that personal data is not disclosed to any person who has no right to receive it. If you authorise a third party to submit a request on your behalf, we will require proof that they have your permission to do so.

We will respond to all legitimate requests within 1 month from the date receipt of the request. There may be occasions where it will take us longer to process the information particularly if your request is complex or you have made several requests. Should this be the case we will notify you and keep you updated with the progress.

G Collins and Sons take any complaints with regards to our collection and use of your personal data very seriously.
Should you believe the collection and use of your personal data has been unfair, inappropriate or misleading or should you have any concerns about the way in which it is processed, please do not hesitate to contact us in the first instance.

Please make any contact via

Alternatively, you can make a complaint to the Information Commissioner’s Office (ICO):

Report any concerns online at
Call 0303 1231113
Write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Should you have any questions, concerns or would like further information with regards to anything mentioned in this privacy policy, please do not hesitate to contact us at